Blackbrook
Help with the Blackbrook iOS app
We aim to reply within a few working days. Include your iOS version and a short description of the issue.
Blackbrook Cloud accounts use email. Estate managers choose Set Up Estate when they first open the app. Staff who were invited choose Join Team, create or sign into an account with the invited email, and enter the invite code.
Managers invite people from Settings → Team members. Invites require a work email and a role. The teammate receives a code (and usually an email) and joins from the Join Team screen.
Records sync through Blackbrook Cloud. If something is missing on another device, confirm both are signed into the same estate, online, then open Settings → Cloud Sync and tap Sync now. Photos and PDFs may show as pending until uploads finish.
Managers can change a person’s role and configure which modules each role can open (Off / View / Edit) under Team members → Role access & permissions.
Reminders for compliance tests, open water problems, jobs, and low stock require notification permission. Enable them in iOS Settings → Blackbrook → Notifications, and in the app under Settings → Notifications.
PDF and CSV exports are created on your device. Use the share sheet to save to Files, email, or print. Year-end reports are under Settings in each module (Water, Pests, Chemicals, Jobs).
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